Sydney to Brisbane Hop-On Hop-Off - Greg Freestyle Pass

1. The supplier passes are valid for travel in one direction over a route, with each travel sector only being able to be used once. 

2. The supplier passes are valid for the person whose name they were originally issued in and are non-transferrable. 

3. Passes are valid for up to 12 months from your date of departure. You can hop on and off anywhere at any of the supplier’s overnight stops and key activity stops for the total validity of the pass. You have up to 12 months from your date of purchase to start your Loka pass. 

4. Cancellation. For open-dated passes or 48 hours outside a confirmed departure date the cancellation fee is 35% of the price paid for the pass. Within 48 hours the fee is 50%, once you have commenced travel it is non-refundable. 

5. If you miss your confirmed departure date and/or ‘no show’ for a sector, this sector is forfeited and you must make your own way to the next destination. Please ensure you check your itinerary and contact Loka 24 hours before a confirmed departure time to cancel or change a travel date. 

6. The supplier recommends booking your sectors 24 hours in advance, or at least by 5pm the day prior to departure to guarantee to your seat. In peak periods (e.g. Christmas, New Years, January, Easter, School Holidays) the supplier recommends pre-booking your travel dates if you’re short on time to avoid disappointment.) Please note on Christmas Day and New Years Day there will be no Loka departures leaving Sydney or Cairns. Depending on your location, your Loka departure time, arrival time and/or inclusions may be altered on these days. Please visit the the supplier website for up-to-date travel information. Queensland Rail does not operate any departures on Christmas Day. Services that may have left the previous day but arrive at their destination on Christmas Day, may also be cancelled. 

7. The supplier will endeavour to stick to its published itineraries, travel days and departure times but sometimes changes or events are beyond our control. We are not liable for any failure to follow published itineraries, travel times and departure days due to weather, traffic delays, train disruptions or any other reason. Please refer to loka.travel for the most up-to-date version of the the supplier timetables, itineraries and pick up places. 

8. Because of point #7, the supplier can’t and will not be liable for any loss or damage arising either directly or indirectly because of any abandonment of, delay or variation in any trip, however caused. 

9. While all care will be taken, the supplier will not be liable for any sickness or injury to any customer or any damage to or loss of property while travelling on a Loka pass, or undertaking a service/activity that the supplier, the supplier’s partners, its staff or other supplier travellers recommend. 

10. There is no travel insurance cover included in the price of a Loka pass. We strongly recommend that you have insurance to cover cancellation, medical expenses, personal accident, personal baggage, money and public liability. We do not take responsibility for the loss of your personal possessions however caused. 

11.The supplier trips are adventurous. Travellers aged 16 or 17 years old can only travel with a signed consent form from a parent or guardian (contact the supplier reservations for form). Travellers aged 12-16 must travel with a parent or guardian.The supplier is not suitable for children aged under 12 years old. 

12. If you travel on the supplier, you consent to any images taken of you while travelling on the supplier to be able to be used and distributed in any media, for any purpose, royalty-free. If you have any awesome images of your Loka trip that you would like to share with the supplier, please email them to yo@loka.travel or post them on instagram or facebook #LOKAtravel #travelwithmeaning. By using these hashtags it is assumed that you’re giving the supplier your permission to repost your images on our social media sites. 

13.The supplier reserves the right to remove any passenger if they believe they are threatening the safety or enjoyment of the other travellers and the supplier guide. Any threats to a guide or customers’ safety, whether by verbal, physical or inappropriate behaviour may result in the termination of your Loka pass. In this instance, if a Loka driver or guide requires a passenger to leave the trip, there will be no refunds and the customer will be responsible for their own travel costs and arrangements from this point forward. 

14. Published prices and inclusions in the supplier brochure are correct at the time of printing, however when a new brochure is printed (as noted by the validity dates) it supersedes all previous brochures/itineraries. The supplier reserves the right to vary any prices, inclusions, routes, overnight stops, departure times and locations without notice. The supplier  will do its best to notify other websites/operators of these changes, however the supplier will not be liable for any other operators publishing or promoting outdated information. It is best to check loka.travel or the supplier web app for the most up-to-date prices/products and timetable. Any included or free activities that are included in your Loka pass are non-refundable. 

15. Privacy Statement. This is how we protect your privacy when you are dealing with the supplier. 

Its website www.loka.travel gives the supplier a chance to collect information about you. Some of this will be able to be identified as about you personally – much of it will be as part of aggregated information. The supplier wants to keep you happy and your privacy is important to the supplier – this document outlines where and how the supplier gathers information about you and how the  supplier uses it. You have the right to access and correct any information that the supplier holds about you – if you wish to do this please contact the supplier. 

The information we collect: 

Personally Identifiable Information. This is provided by you when you register in the supplier system and for services that the supplier offers. This includes registering to book on and off passes you have purchased and to use our mobile website and app and possibly for email newsletters or competitions. The supplier will always need at least your email address but all additional information will always be optional for you to provide. To get the most out of the supplier’s system and services you will usually have to provide some personal information.

Aggregated Data. This information is generated by the supplier systems as they track traffic through its sites. This information does not identify you personally and is not linked to the personally identifiable information that you may have provided.

Google shows the supplier ads on sites on the internet and use cookies to serve ads based on a user's prior visits to our website. Users may opt out of Google's use of cookies by visiting the Google advertising opt-out page.

The supplier uses google analytics to assess use of our website. This records all activity on the website. It does not connect this activity with any personally identifiable information.
What else do we do with the personally identifiable information?

The supplier has collected this information in order to provide the best possible service to you while you are visiting its site. The supplier may use the information that you provide for the following purposes:

To verify your identity if you need help with a forgotten password or you are having login problems with one other supplier site services.

To process any transactions that you might make on the supplier site. To help provide any other services that you have requested.

To offer the most relevant information suitable to your and your interests. For any marketing, promotional, publicity, direct marketing or market research that the supplier might undertake.

To offer location relevant information to you while you are travelling with the supplier.

For any other purposes for which you have given permission.
Security
The supplier takes all reasonable steps to keep the personal information that you provide the supplier secure and to protect that information from misuse or loss and from unauthorized access, modification or disclosure. It must be noted though that total security of data transmission over the internet cannot be guaranteed as being completely secure. Therefore the supplier cannot guarantee and the supplier do not warrant the security of information transmitted to the supplier over the internet and you acknowledge that you do so at your own risk.
Can we change this policy?
Because the supplier business is growing, the market is evolving and the type of services that the supplier is able to provide over the internet is constantly changing the supplier reserves the right to change this policy at any time. The supplier will notify site users of any changes to the Privacy Policy.
Please contact the supplier if you have any queries regarding these points at yo@loka.travel.