The trip generally takes about 4.5 hours, but this can change depending on conditions. It is the skipper’s call to return early, which they may make if the sea and wind conditions deteriorate. Our passenger's safety and comfort is always our first priority (and being sea sick is no fun). As per our guarantee below, no cash refunds will be given if the Dolphin Explorer has to return early.

Some trips may be slightly longer than the scheduled 4.5 hours (normally by 15—30 mins). This is usually because we have found something special on the way home.  We need agreement from all of the passengers on board to spend additional time on the water, and there is no extra charge if we do. If you must be back in Auckland by 5pm, then please inform the skipper on boarding and we will do our upmost to achieve that.

• Something warm

• Shower-proof jacket

• flat-soled shoes (this is compulsory)

• Sun hat or beanie

• Sunglasses and sunscreen

• Personal medication/seasickness medication

• Camera and binoculars

• The boat is at Berth 9, Eastern Viaduct Marina. Access this from the end of Quay Street heading west. This is opposite the Maritime Museum.

• On arrival, look for the tour operator's crew at the top of the boarding ramp to check in.

There are two unisex toilets on board the boat and there is a limited amount of seating available indoors.

We are very fortunate that the Hauraki Gulf Marine Park has dolphins and whales resident year-round, so any time of year is a great time to join us on safari. We’re more likely to see very large pods of dolphins banding together in winter, which is a great reason to brave the cold instead of waiting for summer!

People in light wheelchairs with some mobility can generally be accommodated. Our vessel has two stairs in the boarding area that passengers must be able to navigate (with carer support if required). Not all areas and viewing decks are wheelchair accessible. Our main level indoor area has a 15cm door sill. The bathrooms have a 15cm door sill and limited space inside. Heavy or motorised wheelchairs are not suitable, as they are too large and heavy to be lifted onto the boat. The maximum width of a wheelchair able to be brought on board is 67cm.