Te Anau Glowworm Caves

Your acceptance of the terms and conditions outlined are required to process your reservation.

Prepayment by credit card and subsequent confirmation by the supplier is accepted as confirmation of your booking. 

All transactions are conducted in New Zealand Dollars (NZD). Due to exchange rate fluctuations, at times there may be some variance in the amounts refunded compared to the amount initially charged. The supplier (and associated companies) do not accept any liability for these variances or any subsequent credit card/bank charges relating to these transfers to customer's accounts. Payments using Amex, JCB or Diners incur a non-refundable 3% surcharge.

The supplier (and associated companies) reserve the right to amend timetables, cancel departures, substitute plant and equipment, amend specials or offers and alter ticket prices at any time.

All agreements and contracts shall be subject solely to New Zealand law and the exclusive jurisdiction of the New Zealand courts.  In the event of a cancellation or amendment to your booking, notification period is in NZ time (NZST).

We strongly recommend travel insurance for all our experiences, especially for those that require longer notification periods for cancellation (see below).

By making a booking and consenting to our terms & conditions, you are agreeing to receiving emails from the supplier. These emails are only for internal improvement purposes and will never be passed to third parties for any mailing lists. Please ensure you have read and understand our Privacy Policy.

Cancellations:

In the event of a cancellation or amendment to your booking, refunds will only be granted when the supplier receives notification at least 24 hours prior (NZ time) to departure date.